
3 strikes, you’re out. Considering many consumers switch after one bad experience, I think I’m being rather generous. So, which company is the source of my angst today? Symantec. 2002 was their last decent year. 2003 their products started getting bloated, especially their Internet Security suite. 2004 turned into a nightmare: your network connection could just randomly stop working after an update, quazi installs and uninstalls that were half-there, but not protecting anything… and sometimes the half-uninstalled Norton would even still keep your network from functioning, so Norton had to release their own removal tool. I thought maybe it was just the firewall in the Internet Security suite that was causing the networking problems, but I found networking problems in the plain Antivirus product as well. Well, I thought, “Surely their basic, clean, corporate antivirus should be fine”, until I encountered a medium-sized business whose entire network lost internet connectivity. They spent hours on the phone with Symantec trying to fix it, and then they called me. All I did was replace the antivirus, and they were up and running. So, for a couple of years I swore off (at?) any Symantec product… until Norton Antivirus 2009 came along. It was apparently made to address all the old issues: it was basic and clean, it installed in under a minute, had lightning quick scans, etc etc. It was getting rave reviews. They also had a gaming edition that held popups and updates during gaming so you didn’t get interrupted. This was also getting rave reviews. So, I tried it. I was constantly being alerted that the program was out of date because the pulse update feature wasn’t working properly (at all?). I checked the forums, and sure enough, many users were having this problem, with no solution in sight. A couple of months in, most of my games stopped loading… until I removed this *cough* Norton Antivirus
Gaming Edition. So, I’m done with Symantec, and I hope you are too. I do not exaggerate when I say that over 90% of the time, when a client has a networking problem, and a Symantec (Norton) security product is installed, removing the Symantec product solves the networking problem.
So, what do I suggest? Well, Norton Antivirus still scores well as an antivirus in comparisons, so clearly how these programs perform as a security measure is not enough to qualify them. The
popular AVG Free does reasonably well usability-wise, so it is one of the antiviruses I suggest for home users, but its performance is decidedly average, so those demanding better will be better served with the likes of Bitdefender, Kaspersky, or NOD32. Of those three, Bitdefender is my preferred right now – it’s easy to use AND it performs well. I’ve tried NOD32, and its performance is excellent, but currently you need separate logins and keys for the account on their website and the program itself, which is quite unintuitive. I’ve talked with them about this and hopefully they’ll change this in the next version.